Refund and Returns Policy

At Benji Pet Supplies, we strive to provide high-quality products and services for your pet. However, if you are not completely satisfied with your purchase, we offer the following options:

  1. Product Returns
    ✅ Return period: 15 days from the date of purchase.
    ✅ Eligible products: Must be in their original packaging, unused, and in perfect condition.
    ✅ Return Process:

Contact our team at benjipetsupplies@gmail.com or +1 (516) 831-2286 to request a return.
We will provide a shipping label if applicable (shipping costs may be the customer’s responsibility).
Once the product is received and verified, we will process the refund.

  1. Refunds
    💰 Refund Method: Will be issued using the original payment method.
    ⏳ Processing time: 5-7 business days after receiving and approving the return.
  2. Exceptions
    ❌ Ineligible items: Perishable food, chewed toys, or opened hygiene products.
    ❌ Bathing and hairdressing services: Non-refundable, but you can reschedule your appointment if you cancel at least 24 hours in advance.
  3. Defective Products or Order Errors
    🔧 If you received a damaged or incorrect product, please contact us within 48 hours to resolve the issue at no additional cost.

📩 Contact:

📧 Email: benjipetsupplies@gmail.com
📞 Teléfono: +1 (516) 831-2286