F.A.Q.

1. How long does it take to process and ship my order?

📦 Answer:
All orders are processed within 1-3 business days (excluding weekends and holidays). Once shipped, you will receive an email with the tracking number. Shipping times vary depending on your location:

International shipping: 5-15 business days (subject to customs).

National shipments (…): 2-5 business days.

3. Can I track my order?

🔍Answer:
Yes! Once your order has shipped, you’ll receive an email with the tracking number and a link to track it on the carrier’s website. If you haven’t received it, please contact us at benjipetsupplies@gmail.com.

2. What shipping methods are available?

🚚 Answer:
We work with reliable carriers such as:

USPS (for international shipments).
The exact cost and delivery time will be calculated at checkout based on your location.

4. What happens if my order arrives damaged or incomplete?

⚠️ Answer:

Incomplete order: Please review the invoice first (it may be sent in multiple packages). If anything is missing, please write to us with your order number.📩 Support: email or WhatsApp customer service.

Damaged products: Take photos and contact us within 48 hours to arrange a replacement or refund.